Return Policy
## RETURN & REFUND POLICY
**Lina’s Closet**
### Order Confirmation & Policy Agreement
By placing an order on our website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.
By completing your purchase, you acknowledge that:
* You have reviewed and accepted our return conditions and timelines.
* You agree to follow the return procedure outlined below.
* In the event of a dispute or chargeback, this policy and all related order records may be used as supporting documentation.
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### Returns
If you are not fully satisfied with your purchase, eligible items may be returned within **30 days of delivery**, provided the conditions below are met.
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### Return Eligibility
To qualify for a return:
* Items must be **unused, unworn, and unwashed**.
* Items must be returned in their **original condition and packaging**.
* Only standard inspection and handling may have occurred.
* **Return shipping costs are the responsibility of the customer.**
Once received, returns are processed within **7 business days**.
We reserve the right to refuse returns that show signs of wear, misuse, or damage not caused by us.
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### How to Start a Return
To request a return, please email us at **[info@linascloset.com](mailto:info@linascloset.com)** within **30 days of delivery** and include:
* Your order number
* Reason for return
* Photos of the item (required for damaged or defective products)
* Your full name and shipping address
Please wait for return instructions before sending any items.
Unauthorized returns or items sent without approval may be rejected.
We strongly recommend using a **tracked shipping service** and keeping proof of shipment until your return is completed.
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### Defective or Damaged Items
If your item arrives damaged or defective, please contact us within **2 days of delivery** at **[info@linascloset.com](mailto:info@linascloset.com)**, including:
* Your order number
* A brief explanation of the issue
* Clear photos or a short video showing the defect
After verification:
* A replacement may be offered depending on availability.
* In some cases, returning the item may not be required.
Replacements are typically processed within **7–14 business days**.
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### Lost or Unclaimed Orders
If your package is lost in transit:
* Contact us with your order number and tracking information.
* We will assist with a courier investigation and arrange a replacement or refund once confirmed lost.
If an order is **refused, unclaimed, or returned due to an incorrect address**, a **$35 CAD deduction** will be applied to the refund to cover shipping and handling costs.
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### Cancellations & Right of Withdrawal
Under Canadian consumer protection regulations, you may withdraw from your purchase within **30 days of receipt**.
Please note:
* Orders cannot be canceled once they have been shipped.
* If your order has already been dispatched, you may return it after delivery following our return process.
To cancel an order before shipment, email **[info@linascloset.com](mailto:info@linascloset.com)** with a clear cancellation request.
Return shipping costs remain the buyer’s responsibility.
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### Chargebacks & Dispute Handling
If you experience any issues with your order, please contact us first — we’re always happy to help.
In the case of a chargeback or payment dispute, we may submit relevant documentation to the payment provider, including:
* Order confirmation
* Tracking information
* Email correspondence and submitted photos
Filing a chargeback without prior contact may delay resolution and could affect future purchase eligibility.
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### Important Information
* All returns are sent to our **central warehouse in Asia** at the customer’s expense.
* We are not responsible for shipping delays or customs processing times.
* Hygiene-sensitive items returned in used or unsanitary condition cannot be accepted.
* Return shipping is **not free** and handling fees may apply.
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### Contact Us
If you have questions about this policy or need assistance, please contact us at:
📧 **[info@linascloset.com](mailto:info@linascloset.com)**
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